Privacy Policy

Introduction

Nexus Home Services ("Nexus," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website, submit a service inquiry, or communicate with us.

Information We Collect

We may collect personal information you voluntarily provide, including your name, email address, telephone number, property address, requested services, appointment preferences, and other information submitted through website forms.

We may also collect website usage data, browser information, and communication records, including SMS consent preferences and opt-out requests.

How We Use Information

We use collected information to respond to inquiries, provide estimates, coordinate home services, schedule appointments, deliver customer support, send service notifications, improve our website, and provide promotional communications where appropriate consent has been obtained.

SMS Messaging and Consent

Nexus Home Services may send text messages to customers and prospective customers who have provided the necessary consent.

Messages may include appointment confirmations, service updates, estimates, customer support, promotional offers, and follow-up communications.

Marketing SMS messages are only sent when the required consent has been obtained.

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe or HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing any products or services.

Mobile Information and SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and messaging platforms, is permitted solely to perform services on behalf of Nexus Home Services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent is specific to Nexus Home Services and cannot be transferred to independent businesses for their own marketing programs.

Information Sharing

We may share information with authorized vendors, CRM providers, communications platforms, and service professionals as reasonably necessary to fulfill your requests and deliver Nexus services.

Any marketing by independent third parties requires a separate, lawful basis and any applicable consent. SMS opt-in data and consent collected by Nexus are never shared for third-party marketing.

Data Security

Nexus Home Services uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, or disclosure. No method of transmission or storage is completely secure.

Cookies and Analytics

Our website may use cookies and analytics tools, where such tools are in use, to keep the site working properly and to understand how visitors use it. You can control cookies through your browser settings.

Data Retention

We retain personal information as long as reasonably necessary for business operations, consent records, customer service, and applicable legal requirements. Opt-out records are retained so that unsubscribed numbers are not contacted again without valid new consent.

Your Privacy Rights

You may contact us to request access to the personal information we hold about you, ask for corrections, request deletion where applicable, or withdraw your marketing consent. You can also stop text messages at any time by replying STOP.

Children's Privacy

Our website is intended for adults. Nexus Home Services does not knowingly collect personal information directly from children under 13.

Policy Updates

We may update this Privacy Policy from time to time. Revisions will be published on this page with an updated effective date.

Contact Information

Nexus Home Services
Website: https://thenexushome.com
Email: support@mail.thenexushome.com
Phone: (385) 707-1093

See also our Terms of Service.